Frequently asked questions and answers

Of course – we continue to offer our copywriting services. Here’s the order form for copywriting and content.

Of course. Our online translator is also available for limited free use. If you order a Verification or other professional service, each order will be charged separately – regardless of whether you have an AI translation subscription or not.

From marketing, to banking and finance, to healthcare, we have the right specialist for every domain and subject area. Feel free to browse our references.

You can use our Restful API to integrate Supertext into any program or app in your work environment. Simply sign up for our API subscription to get started.

We also have plugins available for all common systems – from CMS to TMS to PIM. You can find our current list below. Is your system not included? Then we would be happy to find a solution together. Get in touch with us.

The online translator provides instant results. Depending on the text length, Verification is available in as little as 8 minutes. For the other services, you can choose between Express (6 hours), 24 hours, 48 hours, 3 days and 1 week.

That depends entirely on your needs and goals. AI translation is a simple, robust and fast solution. For important texts, book a Verification to ensure accuracy or use one of our professional services. Here, depending on your needs, you can choose between Basic (general texts), Premium (more demanding specialist texts) and Creative (marketing texts).

We work exclusively with language professionals with sector-specific experience, who are all native speakers of their target language and have been tested by Supertext. If you place orders on a regular basis, we try to use the same experts as much as possible. For large volumes, we are happy to put together dedicated language teams for you upon request. Let’s talk about it.

By standing out with extensive experience or an incredibly good cover letter. And by registering in our freelancer database.

All our systems meet the highest security standards. With AI translation, your data remains in Switzerland at all times thanks to hosting in a dedicated cloud environment. Our text and translation processes are bulletproof and certified according to ISO 27001 – from single sign-on and two-factor authentication to a specially protected workflow for confidential documents.

Want to know more? Get in touch.

We are happy to help you personally – whether for projects, feedback, dream jobs or a non-binding demo. You can reach us using the contact form or at hello@supertext.com. For questions or comments on individual orders, please contact the assigned project manager directly.

With a subscription, you can rest assured that your automatic translations will not be stored. For professional services, processed texts and supporting documents such as style guides are transmitted in encrypted form and stored on Swiss servers.

AI translation

Our online translator speaks up to 28 languages, depending on your subscription level – and more are being added all the time.

Professional services

We offer professional translation in more than 100 languages. The current selection can be found in the order form. And if your desired language is not on the list, we can always talk.

All major credit cards and PayPal, payable in CHF or EUR. Business customers with regular orders can also settle all their Supertext services in a single invoice. Simply submit a request via your profile settings.

The all-in-one solution for your multilingual communications: the basis is our AI translator, which can be trained to meet customer-specific requirements and which you can supplement with a professional Verification at the push of a button if required. Our API makes it easy to integrate Supertext into all of your programs and apps.

In addition, we offer a full range of ISO-certified service solutions: specialised translation, creative marketing localisation, copywriting and proofreading for multilingual documents, websites, apps, online stores and multimedia campaigns. All available through a central platform that puts you in control.

AI translator

Our online translator can handle various text formats, depending on your subscription. Disclaimer: Verification at the push of a button is currently only designed for text entered directly into the online translation interface.

Supertext API

The API lets you translated tagged text or entire documents while retaining the format of:

Professional services

Our professional services can also translate websites, YouTube videos and many other file formats – from InDesign to HTML. Specifically, we can process the following formats (with additional formats on request):

Try out any subscription free for 30 days – and see for yourself what Supertext has to offer with no obligation. With our subscriptions, you benefit from maximum data security, more languages, a larger translation volume and useful features such as single sign-on (SSO) and glossaries. You can cancel your subscription at any time.

With customised AI translation, you’re teaching the AI model your own tone of voice. It learns your corporate language based on style guides, glossaries, specific domains and previous translations. This allows it to incorporate your style, formatting, sentence structures and specific terms into the translations. Through continuous training using past professional translations, the results become ever more accurate. Read more about the options here.

Compare the different models and choose the right one for you based on your language needs, usage intensity and goals.

In your profile settings – it’s quick and easy.

Either in your browser at supertext.com or directly in your usual program environment via the Supertext API. With another click, you can also book a Verification by an experienced translator directly if needed.

Your own, ideally. The basis is our in-house translation system based on the latest LLM technology. We then adapt this to your specific needs with every professionally verified translation. Always up-to-date, ensuring that your entire company speaks with one voice.

Simply put: through repetition. Our training is step-by-step and LLM-based. Our pretraining involves training language models on billions of documents, enabling them to follow instructions precisely. The subsequent customisation occurs as the model learns to adapt translations based on style guides and terminology lists, as well as information on corporate language, language region and tone of voice. In contrast to NMT-based models, LLMs can be adapted in near real-time with this approach. Terminology can be updated immediately and automatically flow into the next translation.

We keep your data safe with the highest data management standards, robust encryption and the most secure Swiss servers. With a subscription, you can rest assured that your automatic translations will not be stored. Our certifications (ISO 27001, 17100, 18587, 9001) demonstrate our data security and quality assurance standards. That’s why banks, public authorities and insurers put their trust in us.

The standard version is trained on a wide range of data. This allows the model to understand and process all kinds of non-specialist texts. For customised corporate wording, the model requires in-house training texts – glossaries and style guides for the light version, and your existing translations for the fully adapted version

Sure, Supertext can be integrated into any third-party system – either through a direct integration with one of our plugins or with a tailor-made solution using our API interface. Read more about the options here.

For AI translations, we currently allow files of up to a maximum of 1 million characters in the source language. The file formats and sizes allowed depend on your subscription. For all the details, please see our subscription overview.

Yes, provided you create a free Supertext account. This not only allows you to benefit from higher usage limits for AI translation, but also gives you access to all your past Verification orders via your profile.

Currently, we offer these 12 language combinations: 

However, we are continuously expanding our range of services in line with demand. Please contact us if you regularly require services in a particular language. In the meantime, our professional translation service is available for all other language combinations.

AI translation often provides very good results. However, there are still occasional cases that are incomprehensible, inaccurate or even factually incorrect. Regardless of how many changes an individual translation requires, our Verification service gives you one thing above all: the security of knowing that your text is correct in terms of both content and language.

Of course. The Verification service is billed on a per-order basis, regardless of whether you have an AI translation subscription or not.

With customised AI translation, you’re teaching the AI model your own tone of voice. It learns your corporate language based on style guides, glossaries, specific domains and previous translations. This allows it to incorporate your style, formatting, sentence structures and specific terms into the translations. Through continuous training using past professional translations, the results become ever more accurate. Read more about the options here.

Our Verification service is a fast and cost-effective solution that focuses on accuracy of both content and language. Every Verification ensures that...

... the translation is complete and all information is transmitted accurately
... the text is fully understandable
... the spelling, grammar, sentence structure and punctuation are correct
... the formatting of numbers, dates, etc. is consistent within the text.

Verification does not currently include...

... stylistic optimisation (e.g. wordplay, metaphors, etc.)
... the consideration of company-specific terminology and (style) guidelines
... proofreading by a second specialist (two-phase principle).

The service is therefore intended for texts that simply need to be 100% understandable and factually correct. For more specialised and/or creative texts, we recommend our more comprehensive expert translation services.

Our Verification service is designed for text entered directly into the online translation interface, up to a maximum of 3,000 characters (in the source language). For longer texts or documents, you can choose our expert translation service, with a delivery time from six hours for most orders.

One of our experienced professional translators. They are all native speakers of their target language, have a university degree in translation and/or at least five years of professional experience, and undergo rigorous internal testing. Please note that, due to the very short delivery time, we cannot guarantee that the same person will always work on your orders when you use the Verification service.

The Verification service is designed as a fast and affordable solution using immediately available language specialists. Longer texts require more time and appropriate resource planning to ensure that we can maintain the quality of the translation throughout. For larger projects, please use our expert translation service.

In just a few clicks – either in your browser or directly in your work tool via the Supertext API. We’ll connect you with one of over 3,000 language professionals who will use their expert knowledge of language and culture to ensure your translation is as robust as possible – in minutes, not hours. Prices and delivery times are displayed directly in the system. You can find the details here.

We’re all ears at hello@supertext.com and +41 43 500 33 80.

In your personal cockpit – the profile settings.

You have an overview of the following customisable settings on your dashboard:

• Payment information (billing address, credit card details, default payment method, cost centre)
• Team members (add or remove)
• Subscription management (billing period, number of licences, upgrade)

With a Supertext API subscription, you can also:

• Add, delete, modify and comment on API keys
• Track API usage (current costs, users, number of translated characters)

Of course – you can save a separate glossary for any desired language combination. Then all you need to do is activate the relevant glossary when translating, and it will be taken into account in the output.

You can create an unlimited number of glossaries for any desired language combination. Currently, glossaries can be integrated into any text or file translation carried out in your browser or via API. Our professional services also allow users to upload separate glossaries on request.

"In the interface, simply create an entry with the term in the source language and the preferred translation in the target language, and the desired expression will be taken into account in every translation you make. Users can also change or delete terms and add new ones at any time. An Advanced subscription or higher is required to use glossaries.

Please note that we do not currently offer the ability to share glossaries. This means that each user specifies their own desired terminology."

A glossary allows users to determine how individual words and phrases should be translated. The Supertext AI translator scans the source text for terms in the glossary. When it recognises a term, it automatically replaces it with the stored target translation – regardless of the context. The whole thing happens in real time, with a specific glossary for each language pair. Glossaries have the highest priority and override the automatically generated translation.

In our API documentation.

You can use our API to seamlessly integrate translation and text recognition features into your websites and programs. The HTTP interface lets you translate in real time directly in your core systems – from CMS to PIM to TMS – and scale your workflows to suit your needs.

For any content that you want to have translated directly yet securely, remaining brand-compliant in up to 28 languages. The API enables a wide range of possible use cases:

• Automatically translate online shops
• Localise websites and apps in real time
• Set up multilingual customer support
• Improve internal and external communications
• Establish AI translation as a go-to solution for your entire workforce
• Have a professional review particularly high-profile texts at the click of a button
• Integrate translation into your own software as a feature for users
• etc.

Of course: the Supertext API runs via a separate monthly subscription. This can also be combined with our online translator subscriptions, if desired.

You can easily generate an unlimited number of API keys in your dashboard for maximum productivity and teamwork. Simply log in, create and copy keys, embed them in your desired program and off you go.

The monthly base fee for the Supertext API is EUR/CHF 4.90. There are also usage-based costs of EUR/CHF 20 per million characters, which are also billed monthly. As an admin, you can track API usage, including current costs and translated characters, at any time in the dashboard.

Verifications are charged separately. You can check the exact price of every order in advance using the API.

As an admin, you can view, copy, comment on, delete and add new API keys in your dashboard.

Once you have taken out a subscription, it takes less than five minutes to get started:

• Create an API key in the Supertext dashboard
• Use the key to embed the API into the code of your website or program
• Specify usage limits and users if necessary
• Done. You can use our translation and speech recognition capabilities directly in any system environment.

The API gives you automatic access to all 28 languages currently offered by our AI translator:

Languages
Albanian, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romansh, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Swiss German, Turkish

Language variants
Chinese (simplified/traditional), English (GB/US), French (CH/FR), German (AT/CH/DE), Italian (CH/IT), Portuguese (BR/PT), Serbian (Cyrillic, Latin), Swiss German (BE/ZH)

You can choose from the following formats:

• Tagged text (HTML, XML)
• Microsoft Office documents (.docx, .xlsx, .pptx)
• PDFs (with/without OCR)
• Subtitles (.srt)
• Plain text (.txt)

Simply order the review of your AI translation using your usual work tool. Place an order at the push of a button and you’ll receive the verified translation back in just a few minutes. If necessary, you can request the price for the Verification directly via the API in advance. Billing is separate from your API subscription.